Privacy policy

Last updated: 12/04/2026

This privacy policy describes how the website www.marchandise.be (hereinafter the “Site”) collects, uses, and protects the personal data of its users, in accordance with the General Data Protection Regulation (GDPR - EU 2016/679) and applicable Belgian legislation.

1. Data Controller

The data controller is:

Marchandise S.A.
Address: Rue des Tuiliers 10, 4480 Engis
Email: [email protected]
Company number: 0464499544

VAT BE0464499544

2. Data Collected

We may collect the following personal data:

a) Data provided directly

• First and last name
• Email address
• Phone number
• Information submitted via forms (contact, quote, registration, etc.)

b) Data collected automatically

When browsing the Site:

• IP address
• Browsing data (pages visited, duration, clicks)
• Browser type and device
• Cookies (see dedicated section)

3. Purposes of Processing

Personal data is collected for the following purposes:

• Responding to requests via the contact form
• Providing services offered on the Site
• Improving user experience
• Managing customer relationships
• Sending communications (newsletter, offers, etc.) with consent
• Complying with legal obligations

4. Legal Basis

Data processing is based on:

• User consent
• Performance of a contract or pre-contractual measures
• Compliance with legal obligations
• Legitimate interest (site improvement, security, etc.)

5. Data Retention

Data is retained:

• For as long as necessary for the purposes for which it was collected
• Or in accordance with legal obligations (e.g. invoicing)

6. Data Sharing

Data may be shared with:

• Technical service providers (hosting, maintenance, marketing tools)
• Third-party services (e.g. Google Analytics, CRM tools)

These third parties are subject to confidentiality obligations and GDPR compliance.

Data is never sold to third parties.

7. Cookies

The Site uses cookies to:

• Ensure proper functioning
• Analyze traffic
• Improve user experience

A consent banner allows users to accept or refuse cookies.

For more information, please consult our cookie policy.

8. User Rights

In accordance with the GDPR, you have the following rights:

• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to object
• Right to data portability

To exercise your rights, contact: [email protected]

You may also lodge a complaint with:
Data Protection Authority (Belgium)
https://www.dataprotectionauthority.be

9. Data Security

We implement appropriate technical and organizational measures to protect data against:

• Unauthorized access
• Loss or destruction
• Alteration or disclosure

10. Transfers Outside the EU

If data is transferred outside the European Union, we ensure that appropriate safeguards are in place (such as standard contractual clauses).

11. Changes

This privacy policy may be modified at any time.
The date of the latest update will be adjusted accordingly.

12. Contact

For any questions regarding this policy:

📧 Email: [email protected]
📍 Address: Rue des Tuiliers 10, 4480 Engis