Frequently Asked Questions
Do you have questions about rental, sales, training, or one of our services? Check out our FAQ — you might find your answer right away.
Frequently Asked Questions
Do you have questions about rental, sales, training, or one of our services? Check out our FAQ — you might find your answer right away.
General
What types of services does Marchandise offer ?
Marchandise is your specialist in the sale and rental of handling equipment, aerial work platforms, warehouse equipment, earthmoving machinery, and agricultural machinery. We also provide after-sales service, transport, and operator training.
Which regions do you operate in ?
We rent machines throughout Belgium and even beyond its borders. We also provide training across the entire country.
What are your opening hours ?
We are open Monday to Friday from 7:30 AM to 12:00 PM and 1:00 PM to 5:30 PM, as well as on Saturday from 8:30 AM to 12:30 PM.
Trainings
Do I need any prior experience or qualifications?
No, our training courses are open to everyone, even those with no prior experience. The content is delivered progressively, allowing each participant to learn and develop at their own pace.
Do I need any specific equipment?
Yes, participants are required to bring the following equipment: safety shoes, a hard hat, gloves, clothing suitable for weather conditions, a high-visibility vest or jacket, a safety harness, and an identity card.
Do I need a driving licence to attend the training courses and operate construction equipment?
No, it is not mandatory to hold a driving licence in order to attend the training courses.
Where do the training courses take place?
Training courses can be organised at our training centres in Engis, Genk or Montzen, or directly at your company's premises, subject to suitable facilities being available.
How long does a training course last?
The training takes place over one or two days, from 8:30 a.m. to 5:00 p.m.
The theoretical part is delivered in the morning and covers, among other topics, legislation, the Well-being at Work Code, and machine operation (course materials provided).
The practical part takes place in the afternoon and includes detailed explanations of the machines as well as practical exercises.
Do participants receive a certification upon completion of the training course?
Upon completion of the training, a certificate is issued to the company (valid for 5 years), and an operator badge is awarded to the participant (valid for 5 years).
Are the training courses subsidised?
Our training courses may be subsidised depending on the Joint Committee applicable to your company within the construction sector. We work in partnership with Constructiv and Embuild. Please do not hesitate to contact us for more information.
What is your cancellation policy?
Any cancellation must be made in writing at least 5 working days before the start of the training course. After this deadline, cancellation fees may apply.
- More than 15 days before: no charge;
- Between 7 and 15 days before: up to 50% of the training cost;
- Less than 7 days before or in case of non-attendance: up to 100% of the training cost.
A rescheduling may be arranged free of charge up to 48 hours before the training course (subject to approval). A participant may be replaced at any time at no additional cost.
Rental
Do I need a licence to drive a telehandler on public roads?
If the machine weighs less than 3.5 tonnes, a Category B driving licence is sufficient. If it weighs more than 3.5 tonnes, a Category C driving licence is required.
"A Category B driving licence authorises the holder to drive special industrial vehicles as referred to in Article 1, Chapter 2, Section 76 of the Royal Decree of 15 March 1968 laying down the general technical regulations applicable to motor vehicles, their trailers, components and safety accessories, provided that the vehicle’s maximum design speed does not exceed 40 km/h and that it is used for travel between worksites located less than 5 km apart."
Do you deliver on weekends?
For weekend rentals, delivery takes place on Friday.
What fuel should I use in the machine?
You must use premium diesel or red diesel fuel.
Do you provide operators with the machines?
No, we do not provide operators. However, we can train your operators either at our training centres or direclty on your site.
Do you offer half-day rentals ?
No, we only offer full-day rentals.
Is a deposit required?
No, for a first rental, we require full payment in advance based on a pro forma invoice.
Can I rent an attachment only?
Yes, it is perfectly possible to rent an attachment on its own.
Do you rent lifting chains and slings ?
No, lifting chains and slings are not available for rental. However, we can offer suitable alternatives to meet your needs.
Sales
What types of machines do you offer for sale?
We offer a wide range of machines for sale, including telehandlers (fixed and rotating), forklifts, aerial work platforms, excavators and mini-excavators, articulated and compact loaders, agricultural machinery, and warehouse equipment.
Do you sell used machines?
Yes, we offer a selection of used machines for sale, including equipment from our rental fleet as well as customer trade-ins. You can find them on our website by selecting the "Used Equipment" option in your search.
Are the machines covered by a warranty ?
Yes, the machines are covered by a warranty. The warranty period and coverage vary depending on the manufacturer. Extended warranty options are also available for certain machines.
Can we test a machine before buying it ?
Yes, if the machine is available in stock, you can test it at one of our locations before making a purchase.
Thanks to our extensive rental fleet, it is also often possible to rent a machine for a certain period. This allows you to thoroughly test it in your own working environment and ensure that it perfectly matches your operations and requirements.
Do you offer financing or leasing solutions ?
Yes, you can finance the purchase of your machine through a leasing or financing solution in partnership with Manitou Finance. Feel free to contact us for more information.
Do you provide delivery and commissioning?
Yes, our transport department will take care of delivering the machine to your site. You dedicated sales contact will then oversee the commissioning and handover to ensure the machine is ready for operation.